Set up a family connection
- The elder selects the Elder role and opens “My Bind Code.”
- The family caregiver selects the Child role and chooses “Add Family.”
- Enter the code and confirm the family member’s details.
Help for elders and family caregivers
Support
Setup guidance, troubleshooting, data controls, and ways to get more help.
Check in safely
The elder taps “I’m fine” once per day. The linked caregiver can refresh the family status to see the latest confirmation, battery level, and last-online time.
Notifications are not arriving
- Open Android Settings and confirm SafeCheck notifications are allowed.
- Check that both phones have a working internet connection.
- Open SafeCheck on the caregiver phone to refresh its notification token.
- Disable battery optimization for SafeCheck if your phone delays notifications.
- Open the family status screen and refresh manually.
Binding or status is not working
- Generate a new binding code if the previous code expired or was already used.
- Confirm that the elder and caregiver selected different roles.
- Verify the service is available and both phones are online.
- Unbind and bind again only if the existing family connection is incorrect.
Manage your connection and data
Unbind Family Member
Removes the family connection from the server and device. Your app identity and settings remain so you can bind again.
Delete All My Data
Permanently requests deletion of server records, bindings, check-ins, help requests, notification tokens, and local app data. This cannot be undone.
Request deletion without the app
If you cannot access SafeCheck, use the developer support contact displayed on the SafeCheck Google Play listing. Use the subject “SafeCheck data deletion request” and explain which device or family connection the request concerns. Do not send binding codes, passwords, government identifiers, or unnecessary medical information.
Contact support
Use the verified developer support contact in the SafeCheck Google Play listing. Include your phone model, Android version, SafeCheck version, selected role, what you expected, and what happened. Never include a live binding code or another person’s private information.
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